FIKA (hereinafter referred to as “our company”) establishes the following Privacy Policy (hereinafter referred to as “this Policy”) regarding the handling of users’ personal information in the services provided on this website (hereinafter referred to as “this Service”).

Article 1 (Personal Information)

“Personal information” refers to “personal information” as defined in the Personal Information Protection Law, and means information about a living individual which can identify a specific individual by name, date of birth, address, phone number, contact information, and other descriptions contained in the information, as well as data related to appearance, fingerprints, voiceprints, and information that can identify a specific individual from that information alone (personal identification information) such as the insurer number on a health insurance card.

Article 2 (Method of Collecting Personal Information)

“Personal information” refers to “personal information” as defined in the Personal Information Protection Law, and means information about a living individual which can identify a specific individual by name, date of birth, address, phone number, contact information, and other descriptions contained in the information, as well as data related to appearance, fingerprints, voiceprints, and information that can identify a specific individual from that information alone (personal identification information) such as the insurer number on a health insurance card.

Article 3 (Purpose of Collecting and Using Personal Information)

Our company collects and uses personal information for the following purposes:

  1. To provide and operate our company’s services
  2. To respond to inquiries from users (including conducting identity verification)
  3. To send emails about new features, update information, campaigns, etc. of the services being used by users, and to inform about other services provided by our company
  4. To contact users as necessary for maintenance, important notices, etc.
  5. To identify users who violate the terms of service or attempt to use the service for improper or unfair purposes, and to refuse their use
  6. To allow users to view, change, delete their registration information, and view their usage status
  7. To bill users for usage fees in paid services
  8. For purposes incidental to the above usage purposes

Article 4 (Changes to Purpose of Use)

  1. Our company will change the purpose of use of personal information only when it is reasonably considered that the new purpose is related to the purpose before the change.
  2. If the purpose of use is changed, we will notify users of the changed purpose by our company’s prescribed method, or announce it on this website.

Article 5 (Provision of Personal Information to Third Parties)

  1. Our company will not provide personal information to third parties without obtaining the user’s consent in advance, except in the following cases. However, this excludes cases permitted by the Personal Information Protection Law and other laws and regulations.
    1. When it is necessary for the protection of a person’s life, body, or property, and it is difficult to obtain the consent of the individual
    2. When it is particularly necessary for improving public health or promoting the sound growth of children, and it is difficult to obtain the consent of the individual
    3. When it is necessary to cooperate with a national government organization, a local government, or a person entrusted by them in executing affairs prescribed by laws and regulations, and obtaining the consent of the individual might impede the execution of said affairs
    4. When the following matters have been notified or announced in advance, and our company has submitted a notification to the Personal Information Protection Committee
      1. That the purpose of use includes provision to third parties
      2. The items of data to be provided to third parties
      3. The means or method of provision to third parties
      4. That the provision of personal information to third parties will be stopped at the request of the individual
      5. The method of accepting requests from the individual
  2. Notwithstanding the provisions of the preceding paragraph, in the following cases, the recipient of the information shall not be considered a third party.
    1. When our company outsources all or part of the handling of personal information within the scope necessary to achieve the purpose of use
    2. When personal information is provided accompanying business succession due to merger or other reasons
    3. When personal information is used jointly with specific persons, and the individual has been notified in advance or placed in a state where the individual can easily know about this fact, as well as the items of personal information to be jointly used, the scope of persons who will jointly use it, the purpose of use by the users, and the name of the person responsible for managing the personal information

Article 6 (Disclosure of Personal Information)

  1. When requested by an individual to disclose their personal information, our company will disclose it to the individual without delay. However, if disclosure would fall under any of the following cases, we may choose not to disclose all or part of it, and if we decide not to disclose, we will notify the individual of this decision without delay.
    1. When there is a risk of harming the life, body, property, or other rights and interests of the individual or a third party
    2. When there is a risk of significantly interfering with the proper execution of our company’s business
    3. When it would otherwise violate laws and regulations
  2. Notwithstanding the provisions of the preceding paragraph, information other than personal information, such as historical information and characteristic information, will not be disclosed in principle.

Article 7 (Correction and Deletion of Personal Information)

  1. If the personal information held by our company about a user is incorrect, the user can request our company to correct, add, or delete the personal information (hereinafter referred to as “correction, etc.”) according to the procedures set by our company.
  2. If our company receives a request from a user as described in the preceding paragraph and determines that it is necessary to comply with the request, we will make the correction, etc. of the personal information without delay.
  3. When our company has made a correction, etc. based on the provisions of the preceding paragraph, or has decided not to make a correction, etc., we will notify the user of this without delay.

Article 8 (Suspension of Use of Personal Information, etc.)

  1. If our company is requested by an individual to suspend the use or delete (hereinafter referred to as “suspension of use, etc.”) their personal information on the grounds that it is being handled beyond the scope of the purpose of use, or that it was acquired by fraudulent means, we will conduct necessary investigations without delay.
  2. Based on the results of the investigation in the preceding paragraph, if we determine that it is necessary to comply with the request, we will suspend the use, etc. of the personal information without delay.
  3. When our company has suspended the use, etc. based on the provisions of the preceding paragraph, or has decided not to suspend the use, etc., we will notify the user of this without delay.
  4. Notwithstanding the preceding two paragraphs, in cases where the suspension of use, etc. would incur a large expense or where it is otherwise difficult to suspend the use, etc., and when it is possible to take alternative measures necessary to protect the rights and interests of the user, we will implement these alternative measures.

Article 9 (Regarding Access Analysis)

This site uses “Google Analytics,” an access analysis tool provided by Google. Google Analytics uses cookies for data collection. This data is collected anonymously and does not identify individuals.

You can refuse this data collection by disabling cookies, so please check your browser settings. For more details about this policy, please refer to the Google Analytics Terms of Service page and the Google Policies and Terms page.

Article 10 (Changes to the Privacy Policy)

  1. The content of this policy may be changed without notifying users, except for matters stipulated by law or otherwise specified in this policy.
  2. Unless otherwise specified by our company, the revised privacy policy shall take effect from the time it is posted on this website.

Article 11 (Inquiry Contact)

For inquiries regarding this policy, please contact the support desk of each booking site.

Operated by: FIKA